Thank you for ordering, an email will be sent shortly confirming your order.
Please select ‘Brainmachines’ or ’extras’ from the Order menu above, once selected your items will appear in the Cart (top right)
This 2 channel EEG system supplied with latest full IBVA5 Mac software.* Also included – 1 packet of 50 medical electrodes, some medical ‘steret’ wipes, mini usb cable for re-charge of the new internal charging battery, IBVA5 software DVD, aluminium carry case and transparent holder/wearing case.
Every brainmachine order includes one hour set-up lesson by Skype. Further lessons by Skype or on-site consultancy and development can also be purchased – email firstname.lastname@example.org today and book yours too.
Every brainmachine has 1 year warranty for hardware and cables and sensors.
In addition to your statutory rights to cancel your Contract, if you are not entirely satisfied with your purchase, you may return it to us within 7 days of the date shown on the email confirming your despatch note or invoice, whichever is the later. Products must be returned to us in accordance with Clause 4 (‘How to make a return’) below. We may refuse to provide a refund where Products are not returned accordance with Clause 4. This does not affect your statutory rights as a consumer to cancel the Contract as set out below.
If you cancel your Contract within the 7 day Cooling-Off Period in accordance with Clause 3 and return to us all the Products which are the subject of the Contract, we will refund the amount due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, (excluding the delivery charges incurred in sending the Products to you).
If you return the Product for any other reason, for example you claim that the Product is defective or is not what you ordered, we will examine the returned Product and will notify you of any refund you are entitled to via e-mail within a reasonable period of time.
Provided that the Product is defective and you return the Product within 14 days, We will, at our discretion, replace the goods or refund the amount paid less any re-stocking fee.
If we choose to refund the amount paid, we will do so within 30 days of the day we confirm to you via e-mail that you are entitled to a refund for the Product.
Products returned by you because of a defect and refunded by us will be repaid in full, excluding a refund of the delivery charges for sending the item to you.
In the event that we do not receive the returned goods, we will refuse to refund the cost of the equipment.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If you are contracting as a consumer, you may cancel your Contract with us at any time within 7 working days, beginning on the day after you receive the Products which are the subject of the Contract (‘Cooling-Off Period’).
In order to cancel your Contract, you must notify us in writing at the addresses on the receipt or invoice within the 7 day Cooling-Off Period and then return the Products to us in accordance with Clause 4 below.
Please note that in order to cancel your Contract, you must return all the Products that were covered by the order. You must take reasonable care of the Products that you wish to cancel and not use them.
If you wish to return a Product, you must notify us our your intention to do so before returning the Product. We will provide you with an RMA number. The Products must be returned unused in their original packaging and the RMA number must be clearly displayed. You may contact us by telephone or email to obtain an RMA number. WE CANNOT ACCEPT RETURNS THAT DO HAVE HAVE AN ASSOCIATED RMA NUMBER.